Terms and Conditions
Effective from: 29 May 2026
Webshop: furdoszoba-szaniter.hu
Operator: AXO saniter Kft.
1. Details of the Service Provider
Company name: AXO saniter Kft.
Registered seat: 1223 Budapest, Dallam utca 18. 2., Hungary
Showroom / shop / customer service: 1131 Budapest, Reitter Ferenc utca 163., Hungary
Company registration number: 01-09-903553
Tax number: 14429493-2-43
EU VAT number: HU14429493
E-mail: axo@axosaniter.hu
Telephone: +36 1 555 1490
Managing directors: Jelinek Péter, Kleisz Ádám
Bank account numbers:
BINX: 30400001-00000000-37781020
OTP Bank: 11742049-21463127
IBAN: HU62117420492146312700000000
SWIFT: OTPVHUHB
Hereinafter referred to as: Service Provider, Seller or AXO saniter Kft.
2. Scope of these General Terms and Conditions
These General Terms and Conditions — hereinafter referred to as the GTC — apply to orders and requests for quotation placed in the furdoszoba-szaniter.hu webshop, as well as to related services provided by AXO saniter Kft.
By using the webshop, requesting a quotation, placing an order or accepting an offer from the Service Provider, the Customer accepts the provisions of these GTC.
These GTC apply to all sales contracts concluded between AXO saniter Kft. and the Customer through the furdoszoba-szaniter.hu webshop, electronically, by e-mail, by telephone or by any other means of distance communication.
3. Definitions
Customer: any natural person, legal person, business association, sole proprietor or other organisation who or which places an order in the webshop, requests a quotation, or enters into a contract with AXO saniter Kft.
Consumer: a natural person acting outside the scope of his or her profession, independent occupation or business activity.
Non-consumer / Customer acting as a business: a Customer who does not qualify as a Consumer, including in particular business associations, legal persons, sole proprietors, public bodies, institutions, or natural persons acting within the scope of their professional, business or economic activity.
Product: any bathroom, sanitary, tile, tap, shower enclosure, bathtub, bathroom furniture, mirror, accessory or other product available for purchase in the webshop.
Stock item: a Product that is available from AXO saniter Kft.’s own stock at the time of placing the order.
Non-stock item / Product ordered upon request: a Product that is not available from AXO saniter Kft.’s own stock at the time of placing the order, and the procurement of which depends on the stock and confirmation of the manufacturer, importer, wholesaler or other partner.
4. Language, form and filing of the contract
The language of the contract is Hungarian.
An order placed through the webshop qualifies as an electronically concluded contract. The contract does not qualify as a written contract and is not separately filed by AXO saniter Kft.; however, the order data can be retrieved in the Service Provider’s system.
AXO saniter Kft. is not subject to the provisions of any code of conduct.
5. Purchase process
The Customer selects the Product to be purchased in the webshop and places it in the cart. The contents of the cart may be checked and modified before the order is finalised.
To place an order, the Customer must provide the data necessary for performance, in particular:
name or company name;
billing address;
delivery address, if different;
e-mail address;
telephone number;
tax number, if required;
chosen payment method;
chosen method of receipt or delivery.
The Customer is responsible for ensuring that the data provided are accurate, true and complete. AXO saniter Kft. shall not be liable for any delay, unsuccessful performance or additional cost arising from incorrectly or incompletely provided data.
6. Placing and confirmation of the order
Placing an order constitutes an offer by the Customer.
After the order has been placed, the webshop sends an automatic e-mail to the Customer confirming receipt of the order. This automatic e-mail only confirms that the order has technically been received by the system; by itself it does not constitute acceptance of the order and does not create a sales contract.
The contract is concluded when AXO saniter Kft. confirms the acceptance of the order by separate e-mail or by other verifiable means, including the availability of the Product, the amount payable, the amount of the advance payment, the payment terms and the expected performance deadline.
If the Product is not available, has been discontinued, is not confirmed by the manufacturer or wholesale partner, the displayed price is incorrect, or the order cannot be fulfilled for any other reason, AXO saniter Kft. shall inform the Customer thereof. In such a case, the Customer may decide whether to accept the modified conditions or not to maintain the intention to order.
7. Prices, incorrect prices and product information
The prices displayed in the webshop are stated in Hungarian forints and include value added tax.
Product images displayed in the webshop are illustrations. The actual appearance, colour, shade, surface, size, accessories or packaging of the Products may differ from those shown in the pictures, in particular due to manufacturer changes, photography conditions, display settings or illustrative presentation.
AXO saniter Kft. makes every effort to ensure that the data, prices, stock information and product descriptions displayed in the webshop are accurate. Nevertheless, data entry errors, technical errors, manufacturer data changes, stock information discrepancies or obviously incorrect prices may occur.
An obviously incorrect price includes, in particular, a price that is conspicuously disproportionate compared with the known market price, purchase price or usual consumer price of the Product, or a price that is clearly displayed incorrectly due to a technical or administrative error.
In the event of an obviously incorrect price or incorrect product data, AXO saniter Kft. is not obliged to sell the Product at the incorrect price or under incorrect conditions. In such a case, the Service Provider shall inform the Customer of the correct price or data, on the basis of which the Customer may decide whether to maintain or cancel the order.
8. Stock availability, Products ordered upon request and performance deadline
The stock availability, availability information and expected delivery time displayed in the webshop are for information purposes only.
The expected lead time for non-stock Products, Products ordered upon request, or Products dependent on the stock of a manufacturer, importer or wholesale partner may vary. In certain cases, the lead time may be up to 180 days.
AXO saniter Kft. shall inform the Customer, upon confirmation of the order, of the expected performance time based on the information available to it.
The Customer acknowledges that the performance time communicated by AXO saniter Kft. is based on information received from manufacturers, importers, wholesalers or other contractual partners. AXO saniter Kft. cannot guarantee the accuracy, unchanged nature or actual fulfilment of information received from such external partners.
If the expected performance deadline is not acceptable to the Customer, the Customer may, after receiving the order confirmation, indicate that they do not wish to maintain the order, provided that the procurement, manufacture, custom preparation or performance of the Product has not yet begun in such a manner that modification or cancellation is excluded or restricted by law or by these GTC.
The Customer may decide whether to maintain the order and pay the advance payment in the knowledge of the expected performance deadline stated in the order confirmation. Payment of the advance payment constitutes acceptance of the conditions stated in the confirmation.
In the event of manufacturer or wholesale delay, stock shortage, discontinuation, import delay, transport obstacle or any other circumstance beyond the control of AXO saniter Kft., the Service Provider shall inform the Customer of the modified expected performance time.
9. Advance payment
Orders placed in the webshop are subject to an advance payment obligation, irrespective of the value of the order, the type of Product or the purchase price of the given Product.
AXO saniter Kft. shall inform the Customer of the exact amount of the advance payment, the payment method and the payment deadline in the order confirmation.
As a general rule, the processing, procurement, manufacturer or wholesale ordering of the order shall begin after receipt of the advance payment, unless the parties agree otherwise in writing.
If the Customer does not pay the advance payment within the specified deadline, AXO saniter Kft. is entitled to cancel the order, suspend performance, or issue a new confirmation based on changed prices, stock information or delivery conditions.
10. Payment methods
The payment methods available in the webshop shall be those displayed for the given order:
bank transfer in advance;
bank card payment;
cash on delivery, if available for the given Product or delivery method;
cash payment upon personal collection;
instant bank transfer upon personal collection.
AXO saniter Kft. reserves the right not to make certain payment methods available for certain Products, high-value orders, Products ordered upon request, fragile Products or custom orders.
Payment is deemed completed when the amount is credited to the bank account of AXO saniter Kft., or, in the case of cash payment, when it has been received by the Service Provider.
11. Invoicing
AXO saniter Kft. issues an invoice to the Customer for the performance.
The invoice is issued on the basis of the billing data provided by the Customer. The Customer is responsible for ensuring that the billing data are accurate and complete.
The invoice may be modified only within the limits permitted by the applicable accounting and tax legislation.
12. Goods preparation, handling or other service fees
AXO saniter Kft. may charge a goods preparation, handling, packaging, cash-on-delivery handling or other service fee for certain orders.
The exact amount of such fees shall be displayed during the ordering process and/or in the order confirmation.
By placing the order, the Customer acknowledges and accepts the fees related to the order that were indicated in advance.
13. Personal collection
Products may be collected personally at the location specified by AXO saniter Kft.
Place of personal collection:
1131 Budapest, Reitter Ferenc utca 163., Hungary
AXO saniter Kft. shall inform the Customer of the time and conditions of personal collection.
The Customer is obliged to inspect the Product upon personal collection. In the case of visible damage, breakage, missing items or external signs of damage reported after collection, AXO saniter Kft. is entitled to examine whether the defect or damage already existed at the time of handover or occurred thereafter.
14. Storage fee
AXO saniter Kft. stores Products that have arrived or have been prepared for collection free of charge for 1 week from the notification of availability for collection.
Thereafter, AXO saniter Kft. may charge a storage fee for each commenced week.
The amount of the storage fee is:
HUF 10,000 + VAT / commenced week.
The condition for charging the storage fee is that the Customer has been informed in advance of the possibility of collecting the Product and of the application of the storage fee.
The storage fee does not exempt the Customer from the obligation to collect the Product, pay the purchase price, or fulfil any other obligations arising from the contract.
15. Delivery
Delivery is carried out by a carrier, courier service or logistics partner independent of AXO saniter Kft.
The carrier is an undertaking independent of AXO saniter Kft., which performs the delivery service according to its own operating procedures, route plan, capacity and rules.
The Customer shall be informed of the expected delivery date by AXO saniter Kft. or by the carrier. Delivery dates are for information purposes only and may depend on the capacity, route, traffic, weather, logistics or other external circumstances of the carrier.
As a general rule, delivery is made to the gate/entrance. Carrying the Product into an apartment, upstairs, into a bathroom, construction site or any other room is not part of the basic delivery service.
The Customer is obliged to ensure that the delivery location is accessible and that a person authorised to receive the Product is present at the time of delivery.
16. Special rules applicable to fragile Products
A significant part of the Products sold in the webshop are fragile, breakable, large-sized or difficult-to-move Products.
Such Products include in particular, but are not limited to:
toilets;
washbasins;
bidets;
bathtubs;
shower enclosures;
shower walls;
mirrors;
bathroom furniture;
ceramic sanitary ware;
tiles;
glass products;
sinks;
cast marble, ceramic, glass or acrylic products;
other bathroom or sanitary products.
The Customer acknowledges that, in the case of such Products, transport, receipt, moving, storage, unpacking, installation, fitting and return require increased care.
17. Inspection upon receipt in the case of fragile Products
On the basis of the agreement with the carrier, upon delivery of fragile Products, the Customer must be given the opportunity to inspect not only the packaging but also the intact condition of the Product itself.
The Customer is obliged to inspect the shipment upon receipt.
The inspection must cover in particular:
the external condition of the packaging;
visible damage to the packaging;
signs of denting, tearing, soaking, breakage or impact;
the visible condition of the Product;
any breakage, cracking, chipping, deformation, scratching, missing parts or other damage to the Product;
the quantity and type of the Product.
If, upon receipt, the Customer detects any damage, breakage, cracking, missing item, packaging damage or any irregularity, the Customer is obliged to report this to the carrier at the time of handover, request that a report be drawn up, and, where possible, take photographs of the packaging, the Product, the damage and the waybill or handover document.
The Customer is entitled to refuse receipt of a damaged shipment or damaged Product.
If the carrier does not provide an opportunity to inspect the Product, the Customer is obliged to indicate this on the handover document, waybill or by other verifiable means, and to notify AXO saniter Kft. without delay.
If the Customer receives the Product without objection, report or notice of damage, and confirms receipt by signature or otherwise, this may be considered by AXO saniter Kft. as strong evidence that the Product was handed over in an undamaged, complete and proper condition at the time of receipt.
The Customer acknowledges that, in the case of fragile Products, inspection upon receipt is of particular importance. If the Customer, despite the inspection opportunity provided by the carrier, receives the Product without inspection, objection or report, AXO saniter Kft. is entitled, in the case of damage reported later, to consider that the occurrence of the damage during transport has not been proven.
In the absence of a report, photographic documentation or objection upon receipt, AXO saniter Kft. is entitled to dispute that the damage reported later occurred during transport or before handover.
In such a case, AXO saniter Kft. shall examine the report individually and is entitled to request any evidence that may clarify the time, cause and circumstances of the occurrence of the damage.
This provision does not affect the Consumer’s statutory warranty, guarantee, withdrawal or other consumer rights; however, failure to carry out inspection upon receipt and failure to report damage at the time of receipt may significantly affect the provability of any subsequent claim.
18. Reporting complaints, damaged or defective Products
The Customer may primarily report any complaint, damaged Product, defective performance, incomplete performance, guarantee or warranty claim via the online platform created for this purpose:
https://furdoszoba-szaniter.hu/reklamacio
A complaint may also be submitted by e-mail to:
In order to enable faster and more accurate investigation of the report, AXO saniter Kft. asks the Customer to attach the following to the report:
order number;
invoice or receipt details;
exact name of the Product;
detailed description of the defect, damage or missing item;
photographs of the Product;
photographs of the damage;
photographs of the packaging;
in the case of transport damage, the report drawn up by the courier or carrier, if such report was prepared;
any other document that may be necessary for investigating the report.
If the Customer reports damage, breakage, deficiency or defect of the Product, AXO saniter Kft. shall examine the report according to its content. In such a case, the matter may not exclusively constitute withdrawal without giving reasons, but may also involve transport damage, an implied warranty claim, a guarantee claim or another complaint.
In the case of a damaged, broken, installed, used, incomplete or depreciated Product, AXO saniter Kft. is entitled to examine when, for what reason and in whose sphere of interest the damage, defect or depreciation occurred.
19. Right of withdrawal for Consumers
A Customer qualifying as a Consumer is, as a general rule, entitled to a 14-day right of withdrawal without giving reasons in the case of a distance contract pursuant to Government Decree 45/2014.
As a general rule, the 14-day withdrawal period begins on the day of receipt of the Product.
The Consumer may primarily notify the intention to withdraw via the online platform created for this purpose:
https://furdoszoba-szaniter.hu/elallas
Use of the online platform is not mandatory. The Consumer may also send the withdrawal statement by e-mail to:
In order to exercise the right of withdrawal, the Consumer must make an unambiguous statement from which it can be established that the Consumer wishes to withdraw from the contract.
Refusal to receive the Product, failure to collect the Product or ignoring the order does not in itself qualify as a lawful withdrawal statement.
20. Exceptions to the right of withdrawal
The Consumer is not entitled to the right of withdrawal without giving reasons, in particular in the following cases:
in the case of a non-prefabricated Product that was produced on the basis of the Consumer’s instructions or at the Consumer’s express request;
in the case of a Product that was clearly personalised for the Consumer;
in the case of a sealed Product that cannot be returned after opening following delivery for health protection or hygiene reasons;
in the case of a Product which, by its nature, is inseparably mixed with another product after delivery;
after the full performance of a service, if performance began with the Consumer’s express prior consent and the Consumer acknowledged that the right of withdrawal would be lost after full performance.
In the case of Products ordered in a custom size, custom colour, custom design, as a special manufacturer’s order or specifically according to the Customer’s needs, AXO saniter Kft. may indicate separately in the order confirmation if, due to the nature of the Product, the right of withdrawal without giving reasons cannot be exercised under the law.
21. Returning the Product in the event of withdrawal
In the event of withdrawal, the Consumer is obliged to return or personally hand over the Product to AXO saniter Kft. without undue delay, but no later than within 14 days from the communication of the withdrawal statement.
The direct cost of returning the Product shall be borne by the Consumer, unless AXO saniter Kft. has expressly undertaken to bear this cost. Pursuant to Government Decree 45/2014, in certain cases the undertaking may withhold reimbursement until it has received the Product back or until the Consumer has provided proof of return.
As a general rule, the return address of the Product is:
AXO saniter Kft.
1131 Budapest, Reitter Ferenc utca 163., Hungary
AXO saniter Kft. is entitled to provide separate information on the method and exact address of return when confirming the withdrawal notification.
The Consumer is obliged to pack the Product properly, in a manner appropriate to the nature, size, weight and fragility of the Product.
In the case of fragile, large-sized, ceramic, glass, furniture, shower enclosure, mirror, sanitary ware, bathtub, washbasin, toilet, tile or other fragile Products, the Consumer is obliged to proceed with particular care.
The Consumer is obliged to choose a return delivery method that ensures the undamaged return of the Product and allows the condition of the Product to be inspected upon receipt.
If the Product is damaged during return delivery and the damage is attributable to improper packaging, an improper delivery method or a cause arising within the Consumer’s sphere of interest, the Consumer may be liable for the resulting depreciation or damage.
AXO saniter Kft. is entitled to withhold reimbursement until it has received the Product back or until the Consumer has credibly proven that the Product has been returned.
22. Distinction between withdrawal and damaged Products
The purpose of the right of withdrawal without giving reasons is to allow the Consumer, in the case of a distance contract, to view and try the Product to the extent that would be possible when purchasing in a physical shop.
If the Consumer returns the Product in a damaged, broken, incomplete, installed, used or depreciated condition, AXO saniter Kft. is entitled to examine whether the Product was already in such condition upon receipt, whether it was damaged during delivery, or whether the condition resulted from the Consumer’s handling, use, installation, storage, moving or return delivery.
If the Consumer refers to damage or a defect of the Product, AXO saniter Kft. may examine the report according to its content as an implied warranty claim, guarantee claim, transport damage-related claim or other complaint.
The Consumer may be liable for the depreciation of the Product if it results from use exceeding the use necessary to establish the nature, characteristics and functioning of the Product, installation, damage, incomplete return, improper packaging or improper return delivery.
AXO saniter Kft. is entitled to deduct from the amount to be refunded on the basis of withdrawal the amount of depreciation that occurred within the Consumer’s sphere of responsibility, provided that the conditions for doing so are met.
23. Reimbursement in the event of withdrawal
In the event of a lawful withdrawal, AXO saniter Kft. shall reimburse the amount paid by the Consumer within the deadline specified by law.
As a general rule, reimbursement shall be made using the same payment method that the Consumer used for the original transaction, unless the Consumer expressly consents to another method of reimbursement.
AXO saniter Kft. is not obliged to reimburse any additional costs resulting from the Consumer choosing a delivery method other than the least expensive standard delivery method offered by AXO saniter Kft.
AXO saniter Kft. is entitled to withhold reimbursement until it has received the Product back or until the Consumer has credibly proven that the Product has been returned.
24. Implied warranty
In the event of defective performance, the Consumer may enforce an implied warranty claim against AXO saniter Kft.
The detailed rules applicable to consumer sales contracts are set out in Government Decree 373/2021.
At the Consumer’s choice, the Consumer may request repair or replacement, unless this is impossible or would involve disproportionate additional costs for AXO saniter Kft.
If repair or replacement is not possible, or AXO saniter Kft. does not undertake it within an appropriate deadline, the Consumer may request a price reduction, repair the defect themselves or have it repaired at the expense of AXO saniter Kft., or, as a last resort, withdraw from the contract.
There is no right of withdrawal due to an insignificant defect.
For the assessment of an implied warranty claim, AXO saniter Kft. is entitled to inspect the Product and clarify the nature, cause, time of occurrence and circumstances of the defect.
25. Product warranty
In the case of a consumer contract, the Consumer may also enforce a product warranty claim against the manufacturer or distributor of the Product.
Under a product warranty claim, the Consumer may only request repair or replacement of the defective Product.
A Product is defective if it does not meet the quality requirements in force at the time it was placed on the market or does not have the characteristics stated in the description provided by the manufacturer.
The manufacturer or distributor may be exempt from product warranty liability if it proves that the Product was not manufactured or distributed within the scope of its business activity, that the defect could not be detected according to the state of scientific and technical knowledge at the time the Product was placed on the market, or that the defect results from the application of legislation or mandatory official regulations.
26. Mandatory guarantee
The mandatory guarantee applies to durable consumer goods specified by law.
Pursuant to Government Decree 151/2003, the current duration of the mandatory guarantee is:
2 years in the case of a selling price reaching HUF 10,000 but not exceeding HUF 250,000;
3 years in the case of a selling price exceeding HUF 250,000.
As a general rule, the guarantee period begins on the day on which the consumer goods are handed over to the Consumer. If installation is carried out by AXO saniter Kft. or its agent, the guarantee period begins on the day of installation.
The guarantee does not affect the Consumer’s implied warranty and product warranty rights.
AXO saniter Kft. provides the guarantee certificate to the Consumer in the manner specified by law. Under the rules currently in force, the guarantee certificate may also be provided electronically, unless the Consumer requests otherwise.
27. Manufacturer’s warranty
For certain Products, the manufacturer or importer may provide a voluntary manufacturer’s warranty in addition to the mandatory statutory guarantee.
The content, duration, conditions, restrictions and method of enforcement of the manufacturer’s warranty are determined by the manufacturer or importer.
The manufacturer’s warranty does not affect the Consumer’s statutory implied warranty, product warranty and mandatory guarantee rights.
28. Installation, fitting and proper use
The Customer is obliged to use, store, move, fit and install the Product properly and in accordance with its intended purpose.
AXO saniter Kft. shall not be liable for defects, damage or losses arising from:
improper installation;
incorrect fitting;
improper storage;
improper moving;
use not in accordance with the intended purpose;
use of unsuitable cleaning agents;
physical impact;
freezing, limescale, chemicals or other external causes;
failure to comply with the manufacturer’s instructions.
In the case of a Product that has been installed, drilled, cut, glued, fitted or otherwise modified, AXO saniter Kft. is entitled to examine whether the defect or damage originates from the original condition of the Product or from installation, fitting, use, moving, storage or another external cause.
29. Different rules applicable to Customers purchasing as businesses
If the Customer does not qualify as a Consumer, the Customer is not entitled to the 14-day right of withdrawal without giving reasons granted to Consumers.
In the case of a non-consumer Customer, the contract shall be governed primarily by these GTC, any separate agreement of the parties, and the provisions of the Hungarian Civil Code.
In the case of a Customer acting as a business, AXO saniter Kft. is entitled to determine individual payment, delivery, advance payment, receipt, storage or complaint handling conditions.
A Customer acting as a business is obliged to inspect the Product immediately upon receipt and to report any defect, damage, missing item or discrepancy to AXO saniter Kft. without delay.
30. Complaint handling
The Customer may submit a complaint via the following contact details:
Online complaint platform:
https://furdoszoba-szaniter.hu/reklamacio
E-mail: axo@axosaniter.hu
Postal address: 1223 Budapest, Dallam utca 18. 2., Hungary
Shop / customer service: 1131 Budapest, Reitter Ferenc utca 163., Hungary
Telephone: +36 1 555 1490
AXO saniter Kft. shall, where possible, examine and remedy an oral complaint immediately.
If immediate investigation of an oral complaint is not possible, or if the Customer does not agree with the handling of the complaint, AXO saniter Kft. shall draw up a report; in the case of a written complaint, AXO saniter Kft. shall examine the complaint and respond within the deadline specified by law.
31. Consumer protection authority
In the event of a consumer dispute or consumer protection complaint, the Consumer may turn to the consumer protection authority competent according to the Consumer’s place of residence or place of stay.
As a general rule, consumer protection authority tasks are performed by the government offices.
32. Conciliation body
If the consumer dispute between the Consumer and AXO saniter Kft. is not settled directly, the Consumer may turn to a conciliation body.
The conciliation body is an independent forum for the out-of-court settlement of consumer disputes.
From 1 January 2024, the conciliation bodies operate nationwide as 8 regional bodies.
AXO saniter Kft. is subject to a duty of cooperation in conciliation body proceedings.
Up-to-date information on conciliation bodies and the competent bodies is available at:
33. Limitation of liability
AXO saniter Kft. shall not be liable for any damage, delay or obstacle to performance that occurs for reasons beyond its control.
Such reasons may include in particular:
manufacturer or wholesale delay;
import delay;
stock shortage;
discontinuation of the Product;
carrier delay;
traffic obstacle;
weather condition;
authority measure;
force majeure;
technical error;
manufacturer data change;
supplier price change;
any other circumstance beyond the control of AXO saniter Kft.
This provision does not affect the mandatory rights granted to the Consumer by law.
34. Force majeure
Force majeure means any extraordinary, unforeseeable event beyond the sphere of interest of AXO saniter Kft. that prevents or significantly hinders the performance of the contract.
Such events may include in particular:
natural disaster;
war;
epidemic;
authority restriction;
strike;
import ban;
traffic restriction;
energy supply disruption;
IT system failure;
manufacturer or supplier operational disruption.
In the event of force majeure, AXO saniter Kft. shall be exempt from liability arising from delay for the duration of the obstacle to performance.
35. Copyright
The texts, images, graphic elements, logos, product descriptions, layouts and other content found on the furdoszoba-szaniter.hu website may be protected by copyright.
Unauthorised copying, use, adaptation, distribution or commercial exploitation of the website content is prohibited.
36. Data processing
AXO saniter Kft. processes the Customer’s personal data in accordance with the applicable data protection legislation, in particular the provisions of the GDPR.
The detailed rules of data processing are contained in the separate Privacy Notice of AXO saniter Kft.
37. Miscellaneous provisions
AXO saniter Kft. is entitled to amend these GTC unilaterally.
The amended GTC enter into force upon publication on the website and apply to orders placed after their entry into force.
Contracts already concluded shall be governed by the GTC in force at the time of placing the order, unless the amendment is more favourable to the Customer or the parties agree otherwise.
If any provision of these GTC is found to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.
Matters not regulated in these GTC shall be governed by Hungarian law, in particular the Hungarian Civil Code, consumer protection legislation, Government Decree 45/2014, Government Decree 373/2021 and Government Decree 151/2003.
38. Withdrawal statement template
The Consumer may also use the following withdrawal statement template, but its use is not mandatory.
Addressee:
AXO saniter Kft.
1223 Budapest, Dallam utca 18. 2., Hungary
E-mail: axo@axosaniter.hu
I, the undersigned, hereby declare that I exercise my right of withdrawal in respect of the contract for the sale of the following Product:
Order number:
Product name:
Date of receipt:
Consumer’s name:
Consumer’s address:
Data required for reimbursement, if relevant:
Date:
Signature, only in the case of a statement made on paper:
This English version is a translation of the Hungarian General Terms and Conditions. In the event of any discrepancy, interpretation issue or legal dispute, the Hungarian language version shall prevail.
Effective from: 29 May 2026
Website / webshop: furdoszoba-szaniter.hu
Data Controller: AXO saniter Kft.
The purpose of this Privacy Notice is to provide clear and understandable information to the visitors, customers, interested parties and clients of the furdoszoba-szaniter.hu webshop about what personal data AXO saniter Kft. processes, for what purpose, on what legal basis, for how long and in what manner.
AXO saniter Kft. processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council — the General Data Protection Regulation, GDPR — and the applicable Hungarian laws.
1. Details of the Data Controller
Name of Data Controller: AXO saniter Kft.
Registered seat: 1223 Budapest, Dallam utca 18. 2., Hungary
Showroom / shop / customer service: 1131 Budapest, Reitter Ferenc utca 163., Hungary
Company registration number: 01-09-903553
Tax number: 14429493-2-43
EU VAT number: HU14429493
E-mail: axo@axosaniter.hu
Telephone: +36 1 555 1490
Website: https://furdoszoba-szaniter.hu
Managing directors: Jelinek Péter, Kleisz Ádám
AXO saniter Kft. is not required to appoint a data protection officer. Any data protection-related question, request or complaint may be submitted to the following e-mail address: axo@axosaniter.hu.
2. Scope of this Privacy Notice
This Privacy Notice covers the following data processing activities:
visiting the furdoszoba-szaniter.hu website;
registration and use of a user account;
requests for quotation;
webshop orders;
invoicing;
payment;
delivery and personal collection;
customer service communication;
complaints, withdrawal, warranty and guarantee administration;
newsletter and marketing communications;
use of cookies and online measurement / marketing tools;
use of social media platforms.
3. Principles
When processing personal data, AXO saniter Kft. follows the principles below:
personal data are processed lawfully, fairly and transparently;
data are collected only for specified, explicit and legitimate purposes;
only data necessary for the given purpose are processed;
AXO saniter Kft. endeavours to keep the data accurate and up to date;
data are retained only for the period necessary;
data are protected by appropriate technical and organisational measures;
the lawfulness of data processing can be demonstrated when necessary.
4. Individual data processing activities
4.1. Website visits
When visiting the website, technical data may be generated which are necessary for the secure and proper operation of the website.
Categories of processed data:
IP address;
time of visit;
browser type;
type of device used;
operating system;
pages viewed;
technical log data.
Purpose of data processing:
Secure operation of the website, prevention and elimination of technical errors, prevention of misuse, and maintenance of IT security.
Legal basis:
Article 6(1)(f) GDPR — the legitimate interest of the Data Controller.
Legitimate interest:
The secure, stable and proper operation of the website.
Retention period:
As a general rule, AXO saniter Kft. retains technical log data for a maximum of 12 months, unless longer retention is necessary due to a security incident, misuse or legal dispute.
4.2. Registration and user account
In the webshop, the customer may create a registration, which facilitates ordering and later administration.
Categories of processed data:
name;
e-mail address;
telephone number;
billing address;
delivery address;
password in encrypted form;
order history;
settings related to the user account.
Purpose of data processing:
Creating and maintaining a user account, enabling login, managing order data, and simplifying the purchasing process.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract and taking steps prior to entering into a contract.
In the case of certain convenience functions, Article 6(1)(a) GDPR — consent.
Retention period:
Until the user account exists, or until the deletion request is fulfilled. Data related to orders, invoicing or legal claims may only be deleted after the expiry of the statutory retention periods.
Consequence of failure to provide data:
Registration or creation of a user account is not possible.
4.3. Requests for quotation and enquiries
An interested party may request a quotation or ask a question by e-mail, telephone, via the website, through social media or through other contact channels.
Categories of processed data:
name;
e-mail address;
telephone number;
content of the enquiry or request for quotation;
specified products, quantities and requirements;
other data provided voluntarily.
Purpose of data processing:
Contact, providing quotations, providing information and responding to enquiries.
Legal basis:
Article 6(1)(b) GDPR — taking steps prior to entering into a contract.
If the enquiry does not lead to a contract, the legal basis of data processing may be Article 6(1)(f) GDPR — legitimate interest.
Legitimate interest:
Responding to enquiries and documenting business communication.
Retention period:
A maximum of 2 years from the closure of the request for quotation or enquiry, unless it results in an order, legal dispute or accounting obligation.
4.4. Performance of webshop orders
AXO saniter Kft. processes the customer’s data in order to fulfil orders placed in the webshop.
Categories of processed data:
name or company name;
billing address;
delivery address;
e-mail address;
telephone number;
tax number, if required;
order number;
ordered products;
purchase price, advance payment and payment data;
chosen payment and delivery method;
communication related to the order.
Purpose of data processing:
Processing the order, creating and performing the contract, maintaining contact, handling payment, handing over or delivering the product, and handling complaints and legal claims.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract.
Retention period:
Until the end of the general civil law limitation period following performance of the contract, generally 5 years. In the case of data related to invoicing and accounting documents, the retention period prescribed by accounting laws applies.
Consequence of failure to provide data:
The order cannot be processed or fulfilled.
4.5. Invoicing and accounting obligations
AXO saniter Kft. issues an invoice for the purchase in accordance with the law.
Categories of processed data:
billing name;
billing address;
tax number, if required;
order data;
products and prices;
payment data;
invoice number;
date of performance and date of issue.
Purpose of data processing:
Issuing invoices and fulfilling accounting and tax obligations.
Legal basis:
Article 6(1)(c) GDPR — compliance with a legal obligation.
Retention period:
The statutory retention period applicable to accounting documents, generally 8 years.
4.6. Payment processing
The customer may use various payment methods in the webshop or in the case of personal collection.
Categories of processed data:
name;
order identifier;
amount payable;
payment method;
payment status;
transaction identifier;
technical data returned by the payment service provider in the case of bank card payment.
As a general rule, AXO saniter Kft. does not process or store bank card data; in the case of bank card payment, data processing takes place in the secure system of the payment service provider.
Purpose of data processing:
Processing payment, identifying payment, fulfilling the order, financial and accounting settlement.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract.
In the case of accounting data, Article 6(1)(c) GDPR — compliance with a legal obligation.
Retention period:
According to the contractual and accounting retention periods.
Processor / recipient:
OTP SimplePay, Novopayment, and the relevant bank or payment service provider.
AXO saniter Kft. does not store bank card data; bank card payment is made through the secure system of the payment service provider.
4.7. Delivery
Delivery of the ordered products is carried out by a carrier, courier service or logistics partner independent of AXO saniter Kft.
Categories of processed data:
recipient’s name;
delivery address;
telephone number;
e-mail address;
order identifier;
package size, weight and number of packages;
information related to delivery.
Purpose of data processing:
Delivery of the ordered product, coordination of delivery, confirmation of receipt, and handling delivery-related complaints.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract.
Retention period:
Until completion of the delivery, or until the end of the limitation period for claims arising from the contract or delivery.
Processor / recipient:
Express One Hungary Kft., Trans-Pack Kft., and any other carrier or courier service partner used for the performance of the given order.
4.8. Personal collection
In the case of personal collection, AXO saniter Kft. processes the data necessary for carrying out and verifying the handover.
Categories of processed data:
name;
order identifier;
billing data;
time of collection;
data appearing on the handover document;
contact details.
Purpose of data processing:
Handover of the product, confirmation of receipt, fulfilment of the order, and handling any subsequent complaints.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract.
In disputed cases, Article 6(1)(f) GDPR — legitimate interest.
Legitimate interest:
Proving performance and receipt, and asserting or defending legal claims.
Retention period:
Until the end of the contractual limitation period for claims, generally 5 years.
4.9. Withdrawal, complaints, warranty and guarantee
AXO saniter Kft. processes personal data for the administration of withdrawal, complaints, implied warranty, product warranty and guarantee matters.
Reporting platforms:
Withdrawal:
https://furdoszoba-szaniter.hu/elallas
Complaint:
https://furdoszoba-szaniter.hu/reklamacio
E-mail:
axo@axosaniter.hu
Categories of processed data:
name;
e-mail address;
telephone number;
address;
order number;
invoice data;
product name;
description of the defect, damage or complaint;
photographs, videos and documents;
reports;
withdrawal statement;
bank account number, if required for reimbursement;
correspondence and documents generated during administration.
Purpose of data processing:
Handling withdrawal statements, investigating complaints, assessing warranty and guarantee claims, making reimbursements, fulfilling legal obligations, and asserting or defending legal claims.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract.
Article 6(1)(c) GDPR — compliance with a legal obligation.
Article 6(1)(f) GDPR — legitimate interest.
Legitimate interest:
Investigating complaints, proving performance, and asserting, enforcing or defending legal claims.
Retention period:
Until the end of the general limitation period for claims following the closure of the complaint, withdrawal or claim, generally 5 years. In matters involving accounting documents, the accounting retention period applies.
4.10. Customer service communication
AXO saniter Kft. may communicate with customers by e-mail, telephone, in person, through web platforms or via social media.
Categories of processed data:
name;
e-mail address;
telephone number;
content of the message;
order or request-for-quotation data;
information generated during administration.
Purpose of data processing:
Maintaining contact, answering questions, administration and handling customer issues.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract or taking steps prior to entering into a contract.
Article 6(1)(f) GDPR — legitimate interest.
Legitimate interest:
Providing customer service communication and documenting administration.
Retention period:
A maximum of 2 years from the closure of the case, unless the communication is related to a contract, complaint, legal dispute or accounting document. In such cases, the retention period applicable to the given matter shall apply.
4.11. Personalised offers and marketing automation
If AXO saniter Kft. uses a marketing automation system that sends personalised or interest-based offers based on activity performed on the website, it shall provide separate information about this.
Categories of processed data:
e-mail address;
activity performed on the website;
products viewed;
clicks;
cart and purchase data;
newsletter opening and click data;
interest categories.
Purpose of data processing:
Sending personalised offers, relevant product information, reminders and marketing messages.
Legal basis:
Article 6(1)(a) GDPR — consent.
Retention period:
Until withdrawal of consent or unsubscribing.
Important:
Such tracking and automated marketing may only be used with appropriate cookie consent, newsletter consent and proper prior information.
4.12. Social media
AXO saniter Kft. may be present on social media platforms such as Facebook, Instagram, YouTube, TikTok or other platforms.
Categories of processed data:
username;
public profile data;
comments;
messages;
reactions;
other data voluntarily provided by the data subject.
Purpose of data processing:
Maintaining contact, providing information, marketing communication and answering customer questions.
Legal basis:
Article 6(1)(f) GDPR — legitimate interest.
In the case of enquiries made in private messages, Article 6(1)(b) GDPR may also apply if the enquiry is related to a contract or to steps prior to entering into a contract.
Legitimate interest:
Maintaining the company’s online presence, customer communication and marketing communication.
Retention period:
According to the rules of the social media platform, or, in the case of messages processed by AXO saniter Kft., for a maximum of 2 years from the closure of the matter, unless longer retention is necessary due to a legal dispute or contractual matter.
Important:
Social media platforms may also process personal data as independent data controllers. The privacy notice of the relevant platform applies to such processing.
5. Cookies and similar technologies
The furdoszoba-szaniter.hu website may use cookies and similar technologies.
A cookie is a small data file saved by the browser on the user’s device. Cookies may help the operation of the website, cart handling, login, remembering user settings, statistical measurement and marketing activity.
5.1. Necessary cookies
Purpose:
Ensuring the basic operation of the website, cart operation, login, session management and remembering data processing settings.
Legal basis:
Article 6(1)(f) GDPR — legitimate interest, and the use of cookies strictly necessary for providing the service under electronic communications rules.
Consent:
No separate consent is required for these cookies.
5.2. Functional cookies
Purpose:
Providing convenience functions and remembering user settings.
Legal basis:
Article 6(1)(a) GDPR — consent, if the cookie is not strictly necessary for the operation of the service.
5.3. Statistical cookies
Purpose:
Measuring traffic data, analysing website use and improving user experience.
Legal basis:
Article 6(1)(a) GDPR — consent, if the measurement is not exclusively anonymous and is not strictly necessary.
Possible service providers:
Google Analytics or another analytics service provider.
5.4. Marketing cookies
Purpose:
Measuring advertisements, remarketing, personalised offers and campaign effectiveness measurement.
Legal basis:
Article 6(1)(a) GDPR — consent.
Possible service providers:
Google Ads, Meta / Facebook Pixel, TikTok Pixel or another advertising service provider, if such tools actually operate on the website.
5.5. Modifying cookie settings
The visitor may modify or withdraw cookie consent at any time through the website’s privacy / cookie settings, and may delete cookies in the browser settings.
Statistical, marketing and personalisation cookies are used only on the basis of the data subject’s prior consent. The visitor may modify or withdraw consent at any time through the website’s cookie settings.
6. Processors and recipients
AXO saniter Kft. may use processors and service providers during its operation. Processors act on behalf of and according to the instructions of AXO saniter Kft.
Webshop system
Service provider: UNAS Online Kft.
Processed data: order, registration and technical data.
Purpose: operation of the webshop.
Hosting / technical operation
Service provider: UNAS Online Kft.
Processed data: technical data and website data.
Purpose: operation of the website.
Invoicing
Service provider: AXEL Professional Softwares Kft.
Processed data: billing data.
Purpose: issuing invoices.
Accounting
Service provider: Brillconto Kft.
Processed data: invoices and accounting documents.
Purpose: accounting obligations.
Bank card payment
Service provider: OTP SimplePay, Novopayment
Processed data: payment transaction data.
Purpose: processing payments.
Banking service
Service provider: OTP Bank, BINX
Processed data: payment data.
Purpose: financial performance.
Delivery
Service provider: Express One Hungary Kft., Trans-Pack Kft.
Processed data: name, address, telephone number, e-mail address and package data.
Purpose: delivery.
Analytics
Service provider: Google Analytics
Processed data: online identifiers and visit data.
Purpose: statistics.
Online advertising
Service provider: Google Ads, Meta, TikTok
Processed data: online identifiers and campaign data.
Purpose: marketing.
Customer service communication
Service provider: Google Gmail
Processed data: e-mails and messages.
Purpose: communication.
AXO saniter Kft. transfers personal data to an authority, court or other state body only if required by law or if the data disclosure is lawfully necessary on the basis of an official request.
7. Transfers to third countries
As a general rule, AXO saniter Kft. processes personal data within the European Economic Area.
In the case of certain online service providers — such as Google, Meta, TikTok or other technology service providers — personal data may be transferred to countries outside the European Economic Area.
In such cases, the transfer may take place in accordance with the GDPR, subject to appropriate safeguards, for example on the basis of an adequacy decision, standard contractual clauses or another lawful transfer mechanism.
8. Automated decision-making and profiling
AXO saniter Kft. does not apply exclusively automated decision-making that would have legal effects concerning the data subject or would similarly significantly affect the data subject.
If AXO saniter Kft. uses interest-based personalised content for newsletters, marketing automation or advertising, this does not result in automated decision-making with legal effect. The data subject may withdraw consent at any time and may object to data processing for direct marketing purposes.
9. Data security
AXO saniter Kft. applies appropriate technical and organisational measures to protect personal data, in particular against unauthorised access, alteration, transfer, disclosure, deletion, damage or loss.
AXO saniter Kft. makes the data accessible only to authorised employees and contributors, to the extent necessary for the performance of their duties.
AXO saniter Kft. also expects processors to apply appropriate data security measures.
10. Rights of data subjects
The data subject may exercise the following rights by contacting AXO saniter Kft.
10.1. Right of access
The data subject is entitled to request information as to whether AXO saniter Kft. processes their personal data and, if so, what data are processed, for what purpose, on what legal basis, for how long and to whom they are transferred.
10.2. Right to rectification
The data subject may request the rectification of inaccurate personal data and the completion of incomplete data.
10.3. Right to erasure
The data subject may request the erasure of their personal data if the purpose of processing has ceased, the processing is unlawful, the data subject has withdrawn consent, or another statutory condition for erasure exists.
Erasure cannot be fulfilled if the processing is necessary for compliance with a legal obligation, performance of a contract, or the establishment, exercise or defence of legal claims.
10.4. Right to restriction of processing
The data subject may request restriction of processing if they contest the accuracy of the data, the processing is unlawful, the Data Controller no longer needs the data but the data subject requests their retention for legal claims, or the data subject has objected to the processing.
10.5. Right to data portability
The data subject is entitled to receive the personal data concerning them, which they have provided, in a structured, commonly used and machine-readable format, if the processing is based on consent or on a contract and is carried out by automated means.
10.6. Right to object
The data subject is entitled to object to processing based on legitimate interest. In such a case, AXO saniter Kft. may no longer process the data, unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or which are related to the establishment, exercise or defence of legal claims.
In the case of direct marketing, the data subject may object to the processing at any time. In such a case, the data may no longer be processed for this purpose.
10.7. Withdrawal of consent
If the processing is based on consent, the data subject may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
11. Submitting data subject requests
The data subject may submit requests related to data processing using the following contact details:
E-mail: axo@axosaniter.hu
Postal address: 1223 Budapest, Dallam utca 18. 2., Hungary
Telephone: +36 1 555 1490
In person: 1131 Budapest, Reitter Ferenc utca 163., Hungary
AXO saniter Kft. shall respond to the data subject’s request without undue delay, but no later than within 1 month from receipt of the request. If necessary, taking into account the complexity of the request and the number of requests, this period may be extended by a further 2 months.
12. Remedies
The data subject may primarily contact AXO saniter Kft. with any question or complaint related to data processing at axo@axosaniter.hu.
If the data subject believes that the processing of their personal data is unlawful, they may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information.
Hungarian National Authority for Data Protection and Freedom of Information — NAIH
Address: 1055 Budapest, Falk Miksa utca 9–11., Hungary
Postal address: 1363 Budapest, P.O. Box 9, Hungary
E-mail: ugyfelszolgalat@naih.hu
Telephone: +36 1 391 1400
Website: https://www.naih.hu
If the data subject’s rights are infringed, they may also turn to a court. The lawsuit may also be initiated before the tribunal competent according to the data subject’s place of residence or place of stay, at the data subject’s choice.
13. Personal data breach
A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or unauthorised access to, personal data processed.
AXO saniter Kft. investigates any personal data breach without undue delay. If the breach is likely to result in a risk to the rights and freedoms of natural persons, AXO saniter Kft. shall notify the NAIH within the statutory deadline. In the event of a high risk, AXO saniter Kft. shall also inform the data subjects.
14. Amendment of this Privacy Notice
AXO saniter Kft. is entitled to amend this Privacy Notice.
The amended Privacy Notice enters into force upon publication on the website.
AXO saniter Kft. endeavours to ensure that the Privacy Notice is always up to date, understandable and in line with the actual data processing practice.
This English version is a translation of the Hungarian Privacy Notice. In the event of any discrepancy, interpretation issue or legal dispute, the Hungarian language version shall prevail.
